AccountCare/AccountCare Plus is an optional program that credits your minimum monthly payment or provides an account balance credit depending on product variation and event type. Events vary by program but may include job loss, disability, death, hospitalization, family leave, military leave, national disaster, life events (e.g., marriage or divorce), and payment credit.
You may have requested to enroll in the optional program through a phone call, at the time you applied for your credit card, online, or by replying to a mailing.
If you would like to file a claim for benefits, please contact us at 877-524-5985, Monday – Friday, 9 a.m. – 9 p.m., ET. For TTY: We accept 711 or other Relay Service.
If you no longer have the Terms and Conditions, you can contact us at 877-524-5985, Monday – Friday, 9 a.m. – 9 p.m., ET. For TTY: We accept 711 or other Relay Service.
No, we are not currently accepting new enrollments.
Canceling will have no impact on an existing credit card account status with Citibank, N.A.
For questions regarding your Citi issued credit card account, please contact us at the toll-free number on the back of your credit card.